FAQ

Frequently Asked Questions

What is the necklace made of?

14K white gold over stainless steel, with a 6mm round-cut cubic zirconia stone and a lobster clasp.

Will it turn her skin green?

The chain and pendant are stainless steel underneath, which holds up far better than cheap brass or alloy jewelry. If yours ever has an issue, email us and we'll make it right. Add Lifetime Protection at checkout and we'll replace it free, forever.

How big is it?

The pendant is 0.6" (15.7mm) tall and 0.23" (6mm) wide. The chain adjusts from 18" to 22", so it fits almost everyone.

What box does it come in?

Every necklace comes in a soft-touch gift box with a message card. You can upgrade to our mahogany-style luxury box with an LED spotlight.

How long does shipping take?

Orders are processed in 1–3 business days, then arrive in 3–7 business days within the US. See our Shipping Policy.

What's the Christmas order deadline?

Order by December 15 to receive it before Christmas.

Can I return it?

Yes. You have 30 days from delivery to request a return. See our Refund Policy.

What does Lifetime Protection cover?

For $9.99 at checkout, if your necklace ever breaks or tarnishes under normal wear, we'll replace it free. Email a photo and your order number to everkept@outlook.com.

Still have a question?

Email everkept@outlook.com. We reply within 24 hours on weekdays.